Effective Date: July 13, 2026
NanoGens AI ("we," "us," or "our") operates the website nanogens.ai (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, and password when you register
- Payment Information: Billing details processed securely through Stripe (we do not store full credit card numbers)
- User Content: Prompts you submit and preferences you set within the Service
- Communications: Messages you send to us via email or support channels
Information Collected Automatically
- Usage Data: Pages visited, features used, generation history, and credit usage
- Device Information: Browser type, operating system, device type, and screen resolution
- Log Data: IP address, access times, referring URLs, and error logs
- Cookies: Session cookies for authentication and preference cookies for user experience
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process payments and manage your credit balance
- Send transactional emails (account verification, password reset, payment receipts)
- Respond to your support requests and inquiries
- Monitor and analyze usage patterns to improve user experience
- Detect and prevent fraud, abuse, or unauthorized access
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Stripe: For payment processing (Stripe Privacy Policy)
- Cloudflare: For hosting and content delivery (Cloudflare Privacy Policy)
- AI Service Providers: Prompts and inputs are sent to third-party AI providers to generate content (these providers process data per their own privacy policies)
- Legal Requirements: When required by law, court order, or to protect our rights
4. AI-Generated Content
When you use our AI generation features:
- Your prompts are sent to third-party AI models for processing
- We may retain generation history for your account functionality
- AI providers may process your inputs according to their own data policies
- We do not use your prompts or generated content to train our own models
5. Data Security
We implement reasonable security measures to protect your information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure authentication via Better Auth
- Payment processing through PCI-compliant Stripe
- Regular security reviews of our infrastructure
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
- Account Data: Retained while your account is active, deleted upon account deletion request
- Payment Records: Retained as required by tax and financial regulations
- Generation History: Retained while your account is active
- Log Data: Retained for up to 90 days for security and debugging purposes
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Export your data in a portable format
- Opt out of non-essential communications
To exercise these rights, contact us at support@nanogens.ai.
8. Cookies
We use cookies for:
- Essential Cookies: Required for authentication and core functionality
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. International Data Transfers
Our Service is hosted on Cloudflare's global network. By using the Service, you consent to the transfer of your information to facilities in various jurisdictions where Cloudflare operates.
11. Children's Privacy
Our Service is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@nanogens.ai